Hi,

I’m sorry to hear about the difficulties you've been experiencing. I’d like to better understand the situation so we can resolve it.

Could you please provide some screenshots to help us better grasp the issue? If you would like to further elaborate, we’d like to invite you to a 1:1 session. You can book a session using the following link: https://calendly.com/jiangning-lian-wholeren/15min?month=2025-10. As a thank-you for your time and feedback, we’d like to offer you a one-month Premium code if you join the session with us.

Thank you again for your support and for helping us improve the product. We really appreciate it!